Managed Service Provision
What is it? And why is it good for me and my business?
Surprisingly most managed services cost less than traditional break-fix contracts, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow an IT managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.
A typical Managed Services agreement is based on a consistent monthly fee, helping your company keep costs in line and makes budgeting much easier. With the consultative approach taken by an MSP, gone are the days of the unexpected expenses when dealing with your company’s technology.
Depending on the service(s) included in the contract, pricing is usually based on the number of users, devices and servers, with different packages priced at different levels.
Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality. Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones. Businesses experience an additional level of comfort and security with the 24 hour network monitoring as a result.
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Minimized downtime
- Allows the focus to be on running the business, and not the technology
- Peace of mind from knowing that the network is monitored 24/7/365
What’s important to keep in mind with an IT managed services contract is that it is preventative maintenance, not preventative breakage. While managed service providers can perform automated tasks, such as alerting when a backup has failed, pushing out patches, monitoring systems and generally optimizing the working environment, no amount of preventative maintenance can avoid hardware failures, database corruption, software crashes, or some virus/spyware intrusions. Managed services is about shifting the odds against a catastrophic failure into a more favorable position, so when a catastrophe does occur, backups will be verified and current, an inventory of the systems can be referenced, and repair time and data loss can be limited.
Who are we
Purple Triangle IT & Telecoms
Purple Triangle Ltd was created with the goal of providing Small to Medium sized businesses (SME’s) with the ability to use current and developing IT and Telecom’s, equipment and services to benefit their businesses. We at Purple Triangle have over the years seen many a company promise to deliver real benefits to the SME market, and whilst being very long on promises they have been very short on delivery of those promises. We decided from the outset of our business that Small and Medium sized business owners are more than willing to pay the going market rates for service and supply, but they have a very keen eye for “the bottom line” and will not take on a new service or product unless there is a proven Return on Investment for their business. We hope and believe that we have delivered on our promises over the years, (see testimonials), Our future goals are to deliver more of the same, whilst giving SME’s the opportunity to see new products and ways of doing things, both with IT and Telecom’s, that will bring real business benefit to their companies.
Support Calls Answered
Most of the time :-)
Growing stronger and bigger every month.
Meet the team
From our team of engineers with skills ranging from desktop support right through to high level cloud and Networking support, to our back end team of managers and ancillary staff, we can offer your business the support and services it needs. Leaving you to get on and run your business, knowing that Purple Triangle are in the background making sure everything is running efficiently and you are getting best ROI for your money.